When Something Goes Wrong: Helping Your Clients After an Imposter Scam

* 1 Credit hour to Standards of Practice, Types of Expenses for CDMM^® 

According to the Federal Trade Commission (FTC) there were over 647,000 imposter scam reports made to the FTC in 2019. Thirteen percent of those reported a dollar loss, totaling nearly $667 million lost to imposter scams in 2019. And of course, many of these scams go unreported. Imposter scams include, for example, people falsely claiming to be the government, a relative in distress, a well-known business, or a technical support expert, to get a consumer’s money.

These scams often result in the fraudster gaining access to our clients' computer and therefore possibly passwords and online accounts including banks, online shopping and even social media accounts. All of this information can be used to commit immediate fraud but also may be sold on the 'dark web' and used later by third party purchasers of the data.

This session will cover the steps you need to take to help your client recover from imposter scams, including:

• Doing a forensic look at your client's computer to determine what information the fraudster may have accessed, including passwords and websites.
• How to understand (and find!) where computer passwords may have been saved on your client's computer by their browser to investigate which accounts may have been compromised.
• Steps you can help your client take to prevent unauthorized remote access to your client's computer.
• Options for reporting imposter scams - both federally and locally.
• Information to include in reporting imposter scams to credit card companies and vendors to help ensure that these incidents are recognized as fraud and the charges against your client are reversed.

Intended Audience: Daily money managers  

Presenter: Pam Holland

Pam Holland is the President and Founder of Tech-Moxie, LLC. Her company provides a technology support and education, especially designed for the tech challenged. A recovering lawyer, Pam started the company with a passion to simplify the complicated and to make technology more accessible. Pam teaches on many technology topics but believes nothing is more important than helping her clients stay safe online.

Note: Registration is for one entrant. Any other individuals who would like to join this session are required to complete their own registration forms. The registration fee is set per person, not per connection.

Confirmation: Registrants will be notified in a follow-up email.

Questions: Email AADMM Registration Office registration@aadmm.com.