Wednesday, July 29, 2026 @ 5 p.m. Eastern
(4 p.m. Central, 3 p.m. Mountain, 2 p.m. Pacific)
This webinar explores the emotional and practical realities of relocation, particularly for older adults, where moving can trigger “relocation stress syndrome” and even transfer trauma. We’ll discuss how loss of independence, familiar surroundings, and routine—combined with grief and sensory overload—can deeply impact clients during transitions. Grounded in Cend’s mission of delivering compassionate, expert care, this session emphasizes recognizing emotional readiness, identifying key indicators that a move is appropriate, and approaching conversations with empathy. Attendees will gain practical language and techniques to guide sensitive discussions, helping clients reframe the process and move forward with confidence.
We will also outline a structured, phase-based approach to successful move management—from initial discovery and planning through execution and settling in—highlighting the critical role of a skilled Project Move Manager as a single point of accountability. The session will cover how to select the right partner, build flexible and transparent plans, and manage logistics, costs, and expectations with clarity. Ultimately, this webinar equips professionals with the tools to deliver a seamless, supportive experience that balances operational excellence with genuine human care, ensuring clients feel understood, supported, and confident every step of the way.
CEU: This session is approved for CEU credit: 1.0 Types of Expenses
Presenter:
Jodie Galassi-Ainlay
Cend
Senior Vice President
With 38 years of dedicated service in the relocation and move management industry, Jodie Galassi-Ainlay has built a career defined not by moves managed or miles covered, but by the people who trust her with their most significant life transitions. From families uprooting their lives across the country to those who are making or assisting others in making a significant life transition. Jodie approaches every relocation with the same foundational belief: that behind every address change is a human story that deserves to be honored and treated with compassion.
Jodie's work goes far beyond logistics. She understands that moving touches every corner of a person's life — their sense of community, their stability, their mental and emotional well-being. That understanding has shaped her entire approach to the profession and earned her the deep trust of clients, colleagues, and partners throughout her career.
In her new role as Senior VP for Cend, she is responsible for the development of the Senior and Specialty Move Management division of Cend, providing a turnkey solution to those downsizing, transitioning to senior or structured care, aging in place services, estate distribution and clear out and all of the myriad details that go along with this type of move.
Registration: Register online. The deadline to register is Monday, July 27, 2026, or when the session is full, whichever comes first. For assistance, contact AADMM Registration Office, email info@aadmm.com
Confirmation: Registrants will be notified on how to participate in a follow up email.